SHIPPING AND RETURNS

On this page you will discover how we ship products, deal with returns, and secure your private information. If you should have any questions please feel free to contact us.

• Shipping Terms • Return Policy • Return Authorization Request • Safe Shopping Information
SHIPPING TERMS

Office Central's online catalog is by far the most convenient and simple way for you to order your office supplies. We do not have a minimum order amount so please feel free to shop and buy anything you need. We do however charge an $8 dollar shipping and handling fee on all orders less than $50 dollars. We accept VISA, MasterCard and American Express.

All orders received by 4:30pm EST Time, Monday - Friday will usually be delivered on the following business day. Any orders placed after the 4:30pm cutoff time will usually be delivered in two business days.

Office Central ships all orders out by its own vehicles and UPS Red Label. If the item is labeled "cannot ship UPS" then we will need an extra 4 or 5 business days to make delivery.

These terms do not apply to corporate accounts

RETURN POLICY

Office Central believes in supplying our customers with only the best products the office supply industry has to offer. However, we do realize that problems can occur and mistakes do happen.

So, if you need to return a product please follow the guidelines listed below.

  • All merchandise returned must be in the original carton with all packaging intact, unmarked and in new condition.
  • All merchandise must be returned within 30 days of the invoice date.
  • Defective merchandise must be reported within 5 business days of the invoice date.
  • Shortages must be reported within 5 days of the invoice date.
  • Special order merchandise including furniture is not subject to return except in case of error by Office Central.
  • Damaged merchandise should be refused.
  • Concealed damaged merchandise should be reported immediately.

Download a Return Authorization Form here

or Make a Return Authorization Request online here

RETURN AUTHORIZATION REQUEST

Download a Return Authorization Form here

or Complete this online Return
Authorization Request form



Your Name:

Company Name:

Pickup Location:

Email Address:

Phone Number:

Fax Number:

PO Number:


Invoice#

MFG Part #

Qty

Detailed Reason for Return

Please make sure that the email address you have entered is correct. A copy of this online request will be emailed to you at the address you specified above.


Please follow the guidelines listed below for all returned items.

  • All merchandise returned must be in the original carton with all packaging intact, unmarked and in new condition.
  • All merchandise must be returned within 30 days of the invoice date.
  • Defective merchandise must be reported within 5 business days of the invoice date.
  • Shortages must be reported within 5 days of the invoice date.
  • Special order merchandise including furniture is not subject to return except in case of error by Office Central.
  • Damaged merchandise should be refused.
  • Concealed damaged merchandise should be reported immediately.
SAFE SHOPPING INFORMATION

Information is encrypted when the lock box appears in the browser status bar.

All transactions with Office Central are encrypted through the industry standard Secure Socket Layer (SSL) server. What this means to the customer is that all credit card and personal information is rewritten in a manner that nobody but Office Central can understand.